Frequently Asked Questions:
How long does it take for my order to ship?
Typically 3-5 business days. In certain cases it may take up to 7-10 business days due to circumstances such as extreme weather delays.
USPS' tracking information for my order states that my item has been delivered but I didn't receive my package. What should I do?
Please see our page on "Guide to a lost or stolen USPS package". We highly recommend having signature confirmation for your packages with USPS due to increases in package thefts.
Standard Shipping Methods (Ground, and Priority Mail)
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Support@TheCremeShop.com for help in choosing the right shipping method to get it there on time!
Expedited Shipping (Express and ASAP)
Orders must be received by 10 a.m. EST to ship same day. If received after 10 a.m., orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx does not deliver expedited orders on weekends.
Domestic (US) Shipping Rates & Delivery Options:
For Contiguous US
We are shipping from California. This means that orders will take generally 5-7 business days. Depending on peak seasons or even delays with USPS orders can even take as long as 2 weeks. UPS
We currently ship to countries in the following continents:
• South America
• Central America
We are in the process of expanding our international shipping program, so please subscribe to our newsletter and follow us on our social media pages to get the latest updates.
We recommend UPS for international shipments.
We offer the following services from the carrier of your choice (for domestic orders):
• UPS Ground
• UPS Next Day Air
• UPS Next Day Air Early A.M.
• UPS Next Day Air Saver
• UPS Second Day Air
• UPS Second Day Air A.M.
• UPS Three-Day Select
• First Class Package with Tracking - only available for orders with total weight under 13 ounces and under
• Priority Express Mail
• Priority Mail
We offer the following services from the carrier of your choice (for international orders):
UPS is available for the following countries:Asia, Canada, South America, Central America, Europe, Australia
• UPS Saver
• UPS Worldwide Expedited
• UPS Standard?
•UPS Worldwide Express Plus
USPS is available for the following countries: Asia, Canada, South America, Central America
• Priority Mail Express International
• Priority Mail International
DHL Express is available for the following countries: Asia, Canada, South America, Central America, Europe, Australia
Looking for returns info?
Please read the full details of our US Returns & Exchanges Policy.