Shipment (US & International)
Frequently Asked Questions:
How long does it take for my order to ship?
Payment processing takes 1-2 business days before your order ships. Estimated arrival dates are not guaranteed services.
Typically 5-7 business days. In certain cases it may take up to 10-15 business days due to circumstances such as extreme weather delays, Holiday season, and promotions.
Estimated Shipping Time
Free Shipping Service: 7-10 business days
Standard Shipping Service: 5-7 business days
Priority Shipping Service: 3-5 business days
USPS' tracking information for my order states that my item has been delivered but I didn't receive my package. What should I do?
Please see our page on "Guide to a lost or stolen USPS package". We highly recommend having signature confirmation for your packages with USPS due to increases in package thefts.
Standard Shipping Methods (Ground, and Priority Mail)
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Support@TheCremeShop.com for help in choosing the right shipping method to get it there on time!
Domestic (US) Shipping Rates & Delivery Options:
For Contiguous US
We are shipping from California. This means that orders will take generally 5-7 business days. Depending on peak seasons or even delays with USPS orders can even take as long as 2 weeks.
Our products do not to ship to Mexico, Hong Kong, Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam, and India, Spain, Turkey.
The Crème Shop Hand Sanitizer, Sanitizer Wipes, and Sanitizer Sprays are exclusively available to US residents only.
As we expand our international shipping program, the payment of duties and taxes is the responsibility of the receiver. The carrier will charges the customer after delivery by adding administrative expenses to the duties and taxes we paid on behalf of the destination. Please refer to our Shipping Policies & FAQ.
We are in the process of expanding our international shipping program, so please subscribe to our newsletter and follow us on our social media pages to get the latest updates.
We recommend DHL for international shipments.
We offer the following services from the carrier of your choice (for domestic orders):
• UPS Ground
• First Class Package with Tracking - only available for orders with total weight under 15 ounces and under
• Priority Mail (free with orders above $50)
We offer the following services from the carrier of your choice (for international orders):
DHL Express is available for the following countries: Asia, Canada, South America, Central America, Europe, Australia
Looking for returns info?
Please read the full details of our US Returns & Exchanges Policy.