The Crème Shop is committed to making our online shopping experience accessible to people with disabilities. We want everyone to be able to explore our products, find information, and shop with us.
Our approach
We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA to guide our website design, development, and content. Our accessibility work includes automated checks and hands-on review of shopping tasks using a keyboard and assistive technology. We continue to review the experience as the website changes and use customer feedback to guide improvements.
This statement covers our website at www.thecremeshop.com and the online shopping experience we provide there, including features supplied by service partners.
Get help or report a barrier
If you have difficulty using our website, need product or order information in an accessible format, or need help with a purchase, email support@thecremeshop.com or visit our Contact us page. Please tell us which page or feature you were using, what you were trying to do, and a way to reach you that works for you. You do not need to tell us about a disability or diagnosis. Please do not send payment-card details by email.
We will work with you to understand the problem and provide the information or assistance you need. We review accessibility reports and use them to prioritize improvements. If the difficulty involves a service partner's feature, please contact us through the same route so we can help and raise the issue with that provider.
Last reviewed September 29, 2026.